But you nailed the core issue with the WaPo example. They are applying the "ship it and patch it" mindset to an industry where trust is the only product. You can patch buggy code, but you can’t patch a hallucinated quote. Treating credibility like a software beta is wild.
Fantastic dissection of the corporate AI embarassment cycle. The Washington Post example nails why "ship and iterate" doesn't translate from software to reputational capital, there's no rollback button for trust erosion. Seen this play out firsthand where teams optimize for velocity metrics while ignoring second-order effects on brand equity. The really wild part is how companies keep repeating same pattern despite public failures being so well documented.
The "McRemove" line took me out. 😂
But you nailed the core issue with the WaPo example. They are applying the "ship it and patch it" mindset to an industry where trust is the only product. You can patch buggy code, but you can’t patch a hallucinated quote. Treating credibility like a software beta is wild.
What's crazy to me is that some of these companies have loads of cash yet are accepting the worst, cheap AI outputs as ads.
Maybe natural stupidity is better than artificial intelligence.
Fantastic dissection of the corporate AI embarassment cycle. The Washington Post example nails why "ship and iterate" doesn't translate from software to reputational capital, there's no rollback button for trust erosion. Seen this play out firsthand where teams optimize for velocity metrics while ignoring second-order effects on brand equity. The really wild part is how companies keep repeating same pattern despite public failures being so well documented.
Funny thing the Coca Cola ad came up as I was reading
We need a “fake Alan Turing” to comment on all of this while we go through this hellish period.